At Backcross Solutions, we believe in empowering your team to do their highest and best work. Wasting talent on remedial, manual tasks will only drive them away from your organization and create a dissatisfied culture. We believe in helping you elevate your talent, streamline your processes, and push your company forward. Robotic Process Automation (RPA) is a mechanism we are believers in, well versed in and ready to help your business with this form of digital transformation.
What Does RPA Do?
Some have compared the potential of RPA to that of the machines in the Industrial Revolution changed factory floors worldwide. “Robots,” as they are known in RPA, are used to capture and interpret existing IT applications to streamline processing transactions, manipulate data and communicate across various systems. Studies show that over $65 million is spent annually by companies correcting human errors. The beauty of RPA is that it removes those errors, thus paying for itself.
Answering Customer Requests
Companies spend a great deal of time corresponding with customers. Technology already affords customers the opportunity to submit their inquiries online. RPA can interact with the data submitted to help with billing, processing, or other oftentimes manual tasks. The robots are able to interact with the data in a quick and efficient manner, saving time and money for your company but also providing expedient service to your customers. With so many companies joining the cannabis industry it is crucial for your organization to have top-notch customer service. We at Backcross Solutions believe RPA can revolutionize your customer experience, which will give you a competitive advantage over other companies.
Risk Management
Any industry has risks, and the cannabis industry is no exception. With the industry being so regulated it is important to mitigate as many risks as possible. Having the right controls ahead of time can ensure your risks are minimized. Many employees end up ignoring protocols when it comes to their day to day activities that they could likely do in their sleep. RPA is equipped to help reduce those risks
While many are still learning about robotic process automation, we at Backcross Solutions have some of industry’s leading experts on our team. The substantial changes and growth that RPA can bring your company are right at your fingertips.